Mailing Lists
Use the Admin Info link to subscribe and unsubscribe from our mailing lists.
If you are NEW and have DOUBTS, post to the USER mailing list, and NOT the DEV mailing list.
| List Name | Archive | Brief Description | Admin Info | Posting Address |
|---|---|---|---|---|
| user (noobies subscribe here) |
archive | for asking user-related questions | https://lists.jboss.org/mailman/listinfo/rules-users | rules-users@lists.jboss.org |
| dev | archive | A developers list, slow-motion IRC | https://lists.jboss.org/mailman/listinfo/rules-dev | rules-dev@lists.jboss.org |
| announce | n/a | low traffic, contains major project announcements | https://lists.jboss.org/mailman/listinfo/rules-announce | rules-announce@lists.jboss.org |
| issues | n/a | JIRA emails | https://lists.jboss.org/mailman/listinfo/rules-issues | rules-issues@lists.jboss.org |
| svn commits | n/a | for tracking updates to the Subversion tree | https://lists.jboss.org/mailman/listinfo/rules-commits | rules-commits@lists.jboss.org |
In general the Drools core developers will not support any version of Drools other than the latest release in the mailing lists, you will be relying totally on community support for those problems. If you do need priority support for the latest or older versions of Drools please purchase a subscription package, details can be found here.
The user mailing list is for general user querries about drools and how to use and it problems with using it. The dev mailing list is for more hard core discussions about about developing drools itself and general rules/ai theory that might apply to future drools features.
When asking questions, especially about bugs, you should always state which version of Drools you are using.
How to have your emails ignored and attract abuse from others:
- Start the email with "URGENT"
- Tell everyone how desparate you and how you need an immediate response for your really important project.
- Don't wait a minimum of 3 days and resend your email within minutes of hours.
- Send emails directly to mailing list members, especially the developers.
- Paste pages of code and then say "it doesn't work, please help".
- Paste a long stack trace and say "it doesn't work, please help".
- Start your email with "please sirs" or include "do the needful".
- Ask dumb questions that are in the manual.
- Ask basic java questions.
- Ask questions about JRules
- Reply to an existing thread but starting a new topic
- Start your email with "I'm a member of the drools mailinglist, so please answer me"
- General begging and pleading
- Say some thing to the effect of "Please tell me how I can call a function on the LHS. (hurry my assignment is due today!)"
- Talk about a potential bug and not mention the version of Drools you are using
- Email user questions to the dev mailing list.
- Email both dev and user list in the hope of a quicker response.